A Fiserv VP tapped AI to get better customer feedback. She explains how the tech is 'cracking the code' on pain points. [Business Insider]
Fiserv, Inc. (FI)
Last fiserv, inc. earnings: 2/25 07:00 am
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Source: Business Insider
This article is part of " CXO AI Playbook " — straight talk from business leaders on how they're testing and using AI. Fiserv could be considered one of the original fintech companies Founded in 1984, the Fortune 500 firm, which has roughly 40,000 employees worldwide, plays a critical role in making sure that payments go through and that people and businesses can access their money. Despite its vast reach, Fiserv often operates unnoticed — and that's intentional, said Ilana Boyum, the company's vice president of voice of the customer and customer insights. "Whether you're using mobile banking or working with a local bank as a small business, you're likely interacting with Fiserv," she said. "But when we do our job well, we stay behind the scenes, making everything happen." While Fiserv stays in the background, customers still need a way to alert the company when something isn't working. Boyum describes her role as "the liaison and translator ," helping Fiserv understand its
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News
- Fiserv, Inc. (FI) Faces Lawmakers’ Scrutiny After Admission to Objectively Difficult-to-Achieve Guidance Assumptions, “‘Abysmal’” Q3 2025 Results – Hagens BermanGlobeNewswire
- Fiserv (NYSE:FI) had its "positive" rating reaffirmed by analysts at Susquehanna.MarketBeat
- What Are Wall Street Analysts' Target Price for Fiserv Stock? [Yahoo! Finance]Yahoo! Finance
- Scott+Scott Attorneys at Law LLP Reminds Investors of Its Investigation Into Fiserv, Inc. (NYSE: FI)GlobeNewswire
- Fiserv grilled over ex-CEO [Yahoo! Finance]Yahoo! Finance
FI
Earnings
- 10/29/25 - Miss
FI
Sec Filings
- 11/10/25 - Form CERT
- 11/10/25 - Form 25
- 11/10/25 - Form 8-A12B
- FI's page on the SEC website