Banks Must Educate as They Innovate: Over a Third of UK Consumers Say Financial Services AI is Moving Too Fast, FIS Research Shows
Fidelity National Information Services, Inc. (FIS)
Last fidelity national information services, inc. earnings: 2/13 07:00 am
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Source: Business Wire
Key Facts:50% of UK consumers lack understanding of how AI technologies could improve their financial experience, with only 16% reporting full understanding - exposing a critical education gap as AI deployment accelerates38% believe banks are innovating too quickly, with consumers' comfort lagging behind the pace of change - just 7% want banks to speed up33% have no trust at all in generative AI (virtually unchanged from 2023) while 50% report it makes them anxious LONDON--(BUSINESS WIRE)--The UK is experiencing rapid AI adoption in financial services, with 75% of financial firms now using artificial intelligence, up from 58% in 2022, as reported by the Bank of England and Financial Conduct Authority (2024 report).1 But new research from FIS, a leading provider of financial technology, reveals that consumer confidence is failing to keep pace with innovation, creating a widening AI trust gap and an imperative for banks to educate and build trust with their customers.The FIS consumer
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News
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FIS
Earnings
- 11/5/25 - Beat
FIS
Sec Filings
- 12/3/25 - Form 25-NSE
- 11/12/25 - Form 8-K
- 11/5/25 - Form 10-Q
- FIS's page on the SEC website