Retail Bank Customer Satisfaction Holds Steady but Trust Declines, J.D. Power Finds [Yahoo! Finance]
Fifth Third Bancorp (FITB)
Last fifth third bancorp earnings: 4/21 06:30 am
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Source: Yahoo! Finance
According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study SM , released today, consumer trust in retail banks has declined significantly during the past two years, with unexpected fees, poor customer service and bad press being key threats to a customer's trust. This year, 13% of bank customers say they are likely to switch institutions in the next 12 months. "Retail bank customers interact with their bank every three days, on average, across a combination of digital, phone and in-branch channels, and the tenor of those interactions has a massive influence on customer satisfaction and overall levels of trust," said Jennifer White, senior director of banking and payments intelligence at J.D. Power . "Despite widespread efforts to improve the customer experience, many banks are missing the mark on critical customer touch points by treating customers like numbers. To retain deposits and build customer loyalty and trust, banks need to do a better job of focusing on fundame
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FITB
News
- Fifth Third Bancorp: Expensive For The Right Reasons [Seeking Alpha]Seeking Alpha
- Fifth Third Bancorp (NASDAQ: FITB) had its "equal weight" rating re-affirmed by analysts at Morgan Stanley. They now have a $36.00 price target on the stock.MarketBeat
- Fifth Third Bancorp (NASDAQ: FITB) had its price target raised by analysts at DA Davidson from $37.00 to $39.00. They now have a "neutral" rating on the stock.MarketBeat
- Fifth Third Bancorp (NASDAQ: FITB) had its "market perform" rating re-affirmed by analysts at Keefe, Bruyette & Woods. They now have a $40.00 price target on the stock, up previously from $39.00.MarketBeat
- Fifth Third Joins Mastercard's Priceless Planet Coalition [Yahoo! Finance]Yahoo! Finance
FITB
Earnings
- 4/19/24 - Miss
FITB
Sec Filings
- 4/23/24 - Form 4
- 4/23/24 - Form 144
- 4/23/24 - Form 13F-HR
- FITB's page on the SEC website