Online Educational Assessment Organization Moves 550 Concurrent Contact Center Agents to the Cloud
Five9, Inc. (FIVN)
Last five9, inc. earnings: 2/19 04:05 pm
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US:NASDAQ Investor Relations:
investors.five9.com/investor-relations
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Source: Business Wire
SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the enterprise contact center market, today announced a large educational assessment organization has selected Five9 to move their 550 concurrent contact center agents from an on-premise solution to the cloud. The company’s previous on-premise provider was unable to integrate with their cloud CRM solution, and they were unable to easily make changes or new configurations within the system. After evaluating various cloud solutions, the company chose Five9 for the core application set of ACD and IVR, deep CRM integration with Oracle Service Cloud, and ability to provide an end-to-end WFO solution, including WFM, QM, and Analytics. In addition, this customer will utilize Visual IVR, visual customer feedback applications, and platinum MPLS agent-connect service for guaranteed voice qu
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FIVN
News
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FIVN
Earnings
- 2/21/24 - Beat
FIVN
Sec Filings
- 4/3/24 - Form ARS
- 4/1/24 - Form DEFA14A
- 4/1/24 - Form 8-K
- FIVN's page on the SEC website