Five9 Announces Enhanced Zendesk Integrations to Unify the Agent Workspace and Meet Customer Needs Faster [Yahoo! Finance]
Five9, Inc. (FIVN)
Last five9, inc. earnings: 2/19 04:05 pm
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Source: Yahoo! Finance
SAN RAMON, Calif., April 10, 2024 BUSINESS WIRE )--Five9, (NASDAQ: FIVN), provider of the leading CX intelligent platform, today announced enhancements to its integration with Zendesk Talk Partner Edition (TPE) that support the latest Zendesk Voice Comment and Standard Call Object features. Together, the companies are streamlining agent workspaces and enhancing contact center capabilities and controls to ensure every customer interaction is personalized and seamless. New key features are built on the latest Zendesk release, with Voice Comment and Standard Call Object arming agents with contextual data needed to identify customer needs and deliver resolution with speed and relevance. Five9's comprehensive customer ticket data, like caller identity and intent, is gathered from Five9's IVA (Intelligent Virtual Agent) and presents them via Five9's Agent Assist to live agents using the Zendesk Voice Comment feature. "By integrating with Zendesk's latest technology, we're providing sup
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FIVN
News
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FIVN
Earnings
- 2/21/24 - Beat
FIVN
Sec Filings
- 4/3/24 - Form ARS
- 4/1/24 - Form DEFA14A
- 4/1/24 - Form 8-K
- FIVN's page on the SEC website