Five9 Customer Service Index 2018 Reveals a Rise in Customer Expectations and Willingness to Share Data
Five9, Inc. (FIVN)
Last five9, inc. earnings: 2/19 04:05 pm
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Source: Business Wire
80% of consumers say they are comfortable with a company using their past purchase history if it results in a higher level of customer service SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the digital enterprise, today announced the findings of the second-annual Five9 Customer Service Index, commissioned by Five9 and conducted by Zogby Analytics. The 2018 findings revealed that consumers have become increasingly savvy about service and support, their perceptions of a company, and their willingness to share data about themselves if it leads to a better experience. For businesses, the research validates the correlation between customer satisfaction and a positive customer experience, resulting in customer loyalty and higher customer retention. Digital transformation has changed how, where and when consumers enga
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News
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FIVN
Earnings
- 2/21/24 - Beat
FIVN
Sec Filings
- 4/3/24 - Form ARS
- 4/1/24 - Form DEFA14A
- 4/1/24 - Form 8-K
- FIVN's page on the SEC website