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Stock impact report

Five9 receives Outperform rating due to strong CCaaS position: RBC [Seeking Alpha]

Five9, Inc. (FIVN) 
Last five9, inc. earnings: 2/19 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: investors.five9.com/investor-relations
Company Research Source: Seeking Alpha
Five9 provides contact center as a service software and has more than 3,000 customers. RBC finds that Five9 is one of only three companies that have a leadership position in this space. The others being NICE ( NICE ) and Genesys. The improving quality of generative artificial intelligence also looks to be a boon for this type of software, according to RBC analyst Rishi Jaluria. "We believe the value of GenAI in the full call lifecycle (pre-call AI agents, conversational intelligence, knowledge management, post-call) means Five9 has a unique advantage when it comes to selling GenAI, especially given the data and distribution," Jaluria and others said in a note. "While we acknowledge the GenAI debate is fluid, and the technology is emerging, GenAI is not new to Five9," Jaluria added. "In our view, Five9, and the CCaaS space as a whole, will be a beneficiary of GenAI." Five9 is a pure-play CCaaS software vendor. Some of the larger brands it provides service for include Alaska Ai Show less Read more
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