As Digital Transformation Accelerates, Omnichannel CX Is A Business Imperative [Forbes]
Forrester Research, Inc. (FORR)
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Source: Forbes
es must digitally transform to succeed in today's environment.BigstockIn the wake of the COVID-19 pandemic, one thing is clear: es had better get on the ball when it comes to their digital transformation initiatives. As they do so, it’s critical that they unify and improve the customer experience across physical and digital channels.Although the term is somewhat nebulous, digital transformation generally refers to the progress businesses are making toward digitizing everything they do — from customer communications to supply chains to employee training and more. It encompasses a wide array of technology and business initiatives, such as cloud computing, modernization and the adoption of digital platforms. Everything that was once manual or paper-based can be digitized and therefore transformed with technology into something more cost-effective and efficient, and more aligned with customers’ evolving expectations.This last piece is important: According to a report from TEKsystems,72% o
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- 11/10/25 - Form 10-Q
- 10/31/25 - Form 8-K
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