CallMiner Named a Leader in Real-Time Revenue Execution Platforms Report by Top Analyst Firm [Yahoo! Finance]
Forrester Research, Inc. (FORR)
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Source: Yahoo! Finance
WALTHAM, Mass., May 09, 2024 BUSINESS WIRE CallMiner , the leading provider of conversation intelligence to improve customer experience (CX), today announced that Forrester Research identified the company as a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 report The CallMiner platform received the highest scores possible in 12 criteria within the current offering category, including: interaction capture: omnichannel, interaction capture: contact center as a service (CCaaS) integrations; post-call reporting: sales measurement, post-call reporting: static insights, post-call reporting: dynamic insights, post-call reporting: sentiment analysis; coaching: seller self-coaching, coaching: manager coaching, and more. The report states, "CallMiner has gained a deep understanding of how to convert insights from customer conversations into positive buyer experiences and revenue growth." Additionally, "The depth of insights within the platform is where CallMi
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