Two Big Answers Emerged From The US CX Index For 2019 [Forbes]
Forrester Research, Inc. (FORR)
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Source: Forbes
Two Big Answers Emerged From The US CX Index For 2019 businessman handshake agreement for consult preparing the phrase to be used in the trial.concept of business Getty Momentum is building for CX, but will it continue? Get a sneak peek of Forrester's 2019 CX Index results and what is driving the current state of CX. It’s time for the big reveal of which brands top the charts for customer experience (CX) in 2019. The author of our annual benchmark report, Principal Analyst Rick Parrish, just posted an overview of the results, which you can see here I’ll leave it to Rick to deliver the blow-by-blow and limit myself to observations about just two brands. In both cases, I was sifting through the data when I saw their results — which made me go “ hmmmm .” The first brand is Whole Foods. Ever since Amazon bought it and began making changes, I’ve been following speculation in the press on how this would affect the experience for customers. The changes included many price cuts but also some
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