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-0.000732302685109873 -0.000406834825061089 0.000406834825060944 0.000805532953620831 0 0.000813669650122033 0 0.00162733930024407
Stock impact report

Freshworks (FRSH) Shifts Toward Enterprise Market as BTIG Highlights Streamlined CX and EX Portfolio [Yahoo! Finance]

Freshworks Inc. (FRSH) 
Last freshworks inc. earnings: 3/14 04:05 pm Check Earnings Report
Company Research Source: Yahoo! Finance
Freshworks with a Neutral rating, but without setting a price target on the shares. The firm observed that Freshworks spent the last few years streamlining its portfolio. By moving away from a broad SMB app stack, the company is now prioritizing its core Customer Experience/CX and Employee Experience/EX drivers while pushing into the enterprise market. While the firm views this shift positively, it also noted an increasing reliance on the EX segment for growth amid persistent concerns regarding the impact of GenAI on the broader customer support industry. Additionally, on December 15, Freshworks announced a definitive agreement to acquire FireHydrant, which is an AI-native incident management and reliability platform. FireHydrant specializes in managing the full lifecycle of IT disruptions, offering advanced on-call management, structured response workflows, and AI-integrated retrospective analysis. The platform is currently used by major global brands, including Palo Alto Networks, Show less Read more
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