Avaya Acquires Edify, Further Extending its Position as the Leader in Customer Experience Solutions for the Enterprise [Yahoo! Finance]
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Source: Yahoo! Finance
MORRISTOWN, N.J., May 08, 2024 BUSINESS WIRE Avaya , a global leader in customer experience and communications solutions, today announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya's engineering organization. Edify delivers no-code, cloud-native solutions, and the integration of its unique orchestration capabilities into AXP accelerates Avaya's ability to deliver personalized customer experiences such as task automation, journey orchestration and out-of-the-box CRM connectors. This acquisition underscores Avaya's commitment to continuous innovation, and to staying at the forefront of the customer experience solutions market. "The acquisition of Edify is more evidence that Avaya is the innovation leader in customer experience solutions, as we continue to add new capabilities and value for
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