Best Buy cuts workforce, including Geek Squad, looks to AI for customer service [USA TODAY]
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Source: USA TODAY
Addressing "lower business demand," Best Buy has made a significant cut to its workforce and laid off a number of employees, including Geek Squad field agents, current and former workers told The Star Tribune in Minnesota. Home-theater repair technicians and phone support specialists were among those impacted by the most recent wave of layoffs at the Richfield, Minnesota-based company, according to the newspaper. The layoffs are part of a larger “restructuring plan” announced by Best Buy CEO Corie Barry in a February earnings call. The plan, which did include layoffs, was proposed in an attempt to “stabilize the company after months of declining sales,” the Star Tribune reported. Barry said during the call that the “cuts would happen primarily in the first half of 2024 and would occur across the company.” Making sure that “field labor resources” are properly balanced has been a top priority for Best Buy, and the company wants to "make sure we are providing the optimal experie
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