Google Cloud Brings Shopping and Customer Service Together with Gemini Enterprise for Customer Experience [Yahoo! Finance]
Alphabet Inc. - Class C Capital Stock (GOOG)
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Source: Yahoo! Finance
NEW YORK Jan. 11, 2026 /PRNewswire/ -- Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface for businesses, including retailers and restaurants. The solution introduces new prebuilt and configurable agents that are developed using Google's latest Gemini models and can be quickly deployed in days. With Gemini Enterprise for CX, businesses can manage agents across the entire customer lifecycle, from initial product discovery to post-purchase resolution. Today, customers expect a seamless purchase journey and instant resolutions, yet traditional chatbots for shopping and customer service are often static and disconnected. Customers are frequently forced to repeat information as they move between a business's website, mobile app, or phone support. Gemini Enterprise for CX solves this by acting as a proactive digital concierge that connects
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