Meta centralizes Facebook and Instagram support, tests AI support assistant [TechCrunch]
Alphabet Inc. - Class C Capital Stock (GOOG)
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Source: TechCrunch
options haven't “always met expectations.” Within the hub, users will find tools to report an account issue, recover an account they've lost access to, and get answers via AI-powered search and an AI assistant. The feature is rolling out now to global users on Facebook and Instagram on both the iOS and Android apps. The new AI assistant being tested is designed to offer more personalized help with things like account recovery, managing your profile, or updating your settings. This particular feature will first be available to Facebook users, but the company expects to roll it out to other apps in the future. The company claims that its use of AI systems is helping protect users' accounts, noting that account hacks have decreased by over 30% globally across Facebook and Instagram. AI is also used to help identify and stop other threats, like phishing, suspicious logins, compromised accounts, and more. Additionally, Meta says that AI has helped it avoid disabling accounts by mis
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