Papa Johns chooses Google Cloud AI to overhaul digital ordering [Yahoo! Finance]
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Source: Yahoo! Finance
The move will enable the pizza chain to introduce a fully unified voice and text AI ordering system across customer touchpoints. The announcement was made at the National Retail Federation (NRF) 2026 event. Under the partnership, Papa Johns will use the solution to support ordering through multiple channels, including mobile apps, websites, telephone systems, kiosks and in-car platforms. The aim is to reduce friction for customers by keeping the ordering flow consistent across touchpoints. In a statement, Google Cloud said the Food Ordering agent forms part of Gemini Enterprise for customer experience, which is designed to connect commerce and customer service using a shared intelligence layer. Papa Johns is the first partner for the newly expanded AI solution. Google Cloud global solutions and industries vice-president Carrie Tharp said: “The retail industry is entering the era of agentic commerce, where AI is an engine for business value. “By being the first to deploy
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