Founder Bryant Richardson of Real Blue Sky Announces Book Launch of "The Next CX Economy" in late Spring 2026 [Yahoo! Finance]
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Source: Yahoo! Finance
Photo courtesy of Bryant Richardson Richardson, founder of Real Blue Sky , draws on decades of expertise to provide a clear guide for business leaders. The book explains his CRAFT Agilities Framework and is accompanied by international workshops and keynotes that support the future of customer experience as a force for organizational growth. ARGYLE, Texas, March 06, 2026 (GLOBE NEWSWIRE) -- Bryant Richardson , a leading expert in customer experience, will release his new book, The Next CX Economy, in Late Spring 2026 . The book distills decades of experience into a practical guide for business leaders seeking to transform customer relationships into a sustainable engine for growth. Richardson's career spans over 35 years, during which he has guided Fortune 1000 companies and helped small and mid-sized organizations enhance their customer engagement. The Next CX Economy introduces its CRAFT Agilities Framework™, a method for aligning culture, action, and results around customer
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