Why The Global Head Of Human Capital Management At Goldman Sachs Says ‘EQ Is The Secret Sauce' In The AI Era [Yahoo! Finance]
Goldman Sachs Group, Inc. (The) (GS)
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Source: Yahoo! Finance
Which means emotional intelligence is the secret sauce.” getty As AI spreads across the enterprise, most companies still orbit around the same themes: speed, efficiency, automation, and technical fluency. At Goldman Sachs, the Global Head of Human Capital Management, Jacqueline Arthur , sees the future with more nuance. The bigger AI gets, the more decisive the enduring human skills will become. “I think the most successful professionals will be the ones who can blend AI capabilities with their own human insight, and who can use critical thinking to push the boundaries of what's possible,” Arthur told me. That idea is already shaping how Goldman Sachs thinks about talent development. As Arthur put it, “Even in our AI training, we're reinforcing the importance of human judgment, transparency, and oversight. We're underscoring that strong human skills remain essential as the technology evolves.” Across more than 40 interviews with L&D leaders , nearly every leader has pointed
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