Customer Satisfaction With Airlines Reaches All-Time High, as Travel Industry Rebounds to Prepandemic Levels, ACSI Data Show [Yahoo! Finance]
Hilton Worldwide Holdings Inc. (HLT)
Last hilton worldwide holdings inc. earnings: 2/11 06:00 am
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Source: Yahoo! Finance
Satisfaction across airlines, lodging, car rentals, and online travel agencies climbs again, returning to prepandemic levels, according to the American Customer Satisfaction Index (ACSI®) Travel Study 2023-2024 . The airline industry stands out, hitting an all-time customer satisfaction high of 77 after a second straight 1% year-over year improvement. "Airline customer satisfaction has climbed to new heights, reaching scores not seen even before the pandemic disrupted travel," says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. "Carriers have bounced back strongly, showing that innovations and service improvements implemented during the last two years have resonated with customers." Alaska leads the way as airline industry hits all-time high Alaska leads the way for the second consecutive year, increasing 1% to an ACSI score of 82. American is second, up 1% to 79. Low-cost carriers Allegiant (up 4
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HLT
Earnings
- 4/24/24 - Beat
HLT
Sec Filings
- 4/26/24 - Form S-3ASR
- 4/24/24 - Form 10-Q
- 4/24/24 - Form 8-K
- HLT's page on the SEC website