H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower [Yahoo! Finance]
H&R Block, Inc. (HRB)
Last h&r block, inc. earnings: 3/5 04:15 pm
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Source: Yahoo! Finance
HOBOKEN, N.J., June 16, 2025 BUSINESS WIRE NiCE (Nasdaq: NICE) today announced that H&R Block, the world leader in online and in-office tax preparation, is successfully transforming its customer service operations into a digital-first, AI-powered care organization with NiCE CXone Mpower . This transformation marks a strategic shift from a traditional brick-and-mortar retail servicing model to a digital-first scalable customer care ecosystem built on advanced AI and customer service automation. H&R Block's transformation began with an accelerated 60-day migration to NiCE in 2020, laying a powerful foundation for ongoing innovation, scalability and agility. Building on that momentum, H&R Block partnered with NiCE to rapidly build and deploy a new IVR system at the height of the pandemic – successfully managing over 5 million calls in just four months. This milestone demonstrated the power of taking a platform approach, delivering mission-critical performance at scale when it was need
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News
- Levi Strauss & Co. Appoints Jeffrey J. Jones II to Board of Directors [Yahoo! Finance]Yahoo! Finance
- To Get This New Tax Deduction, You Must Calculate Your Overtime Pay—Here's How [Yahoo! Finance]Yahoo! Finance
- Secure Your Chances of Getting the New Tip Tax Break With This Expert's Advice [Yahoo! Finance]Yahoo! Finance
- How Financial Services Brands Can Support Consumers During Important Life Events [Forbes]Forbes
- Download Your Tax Software Early and Save With H&R Block's Cyber Monday Sale [CNET News]CNET News
HRB
Earnings
- 11/6/25 - Beat
HRB
Sec Filings
- 11/20/25 - Form 4
- 11/19/25 - Form 144
- 11/14/25 - Form 4
- HRB's page on the SEC website