Huize Achieved a 98.6% Customer Satisfaction Rate for Online Customer Services and Helped over 1 Million Families Resolve Claims in 2023 [Yahoo! Finance]
Huize Holding Limited - American Depositary Shares (HUIZ)
Company Research
Source: Yahoo! Finance
product and service platform for new generation consumers in China, today released its 2023 Customer Service Report and the 2023 “Xiao Ma Claim” Service Annual Review. According to the Customer Service Report, Huize achieved a 98.6% customer satisfaction rate for online customer services and a 99.5% satisfaction rate for teleservices during the year. The reports revealed that in 2023, Huize served more than one million families with coverage from 11 million insurance policies. In terms of claim settlement services, it showed that Huize provided assistance with 92,000 insurance claims, with a total claim settlement amount of RMB570 million. The two reports highlighted several key insights: (i) critical illness insurance claims were concentrated in the 19-40 age group, which accounted for 58% of total critical illness insurance claims filed; (ii) Huize assisted 57,000 customers with claims settlement for medical insurance products, with settlements totalling RMB 49 million; (iii) Hu
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News
- Huize Partners with PICC Life Insurance to Launch “i Wu You – Low-Threshold Edition” – A Customized Critical Illness Insurance Product [Yahoo! Finance]Yahoo! Finance
- Huize Partners with PICC Life Insurance to Launch “i Wu You – Low-Threshold Edition” – A Customized Critical Illness Insurance ProductGlobeNewswire
- Huize Holding Limited Files 2023 Annual Report on Form 20-F [Yahoo! Finance]Yahoo! Finance
- Huize Holding Limited Files 2023 Annual Report on Form 20-FGlobeNewswire
- Huize Partners with Aviva-COFCO to Launch “Fu Man Jia” – A Customized Participating Whole Life Insurance Product [Yahoo! Finance]Yahoo! Finance
HUIZ
Sec Filings
- 4/19/24 - Form 20-F
- 3/22/24 - Form 6-K
- 3/20/24 - Form 144
- HUIZ's page on the SEC website