How People Leaders Can Help Build A Trusting Relationship With AI [Forbes]
International Business Machines Corporation (IBM)
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Source: Forbes
AI seems to be everything, everywhere, all the time. We are constantly bombarded with promises of AI augmentation potential, from basic content creation to complex agents and smart robots. And yet, after the initial hype, there seems to be a growing sense of frustration with AI that doesn't seem to be able to deliver consistently predictable results. As we travel through this “trough of disillusionment”, it becomes clearer that we cannot build trust with AI, until we build trust in AI. Imagine a world where AI could manage many of the small, daily tasks that fill our inboxes and to-do lists. However, several considerations exist including hallucinations, biases, lack of transparency in processes, inaccuracies in outcomes, and insufficient accountability from the developers of these tools. At times, it feels like we're stuck in a loop, or advancing at an agonizingly slow pace at best. Not surprisingly, we're in fact moving at the “speed of trust”, as referenced in Stephen M. R. Cove
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