Enterprises Rate Outsourcing Providers Higher, Citing Improved Execution and Delivery, ISG Study Shows
Information Services Group, Inc. (III)
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Source: Business Wire
Q1 scores from clients in most industries have risen since last year, signaling better customer experience, ISG Star of Excellence™ CX Insights Report finds STAMFORD, Conn.--(BUSINESS WIRE)--Enterprise buyers of technology and business services are significantly happier with the services they receive from the outsourcing market than they were a year ago, a new report from Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, finds.The ISG Star of Excellence™ CX Insights Report, a quarterly review that sheds light on what enterprise buyers think about their service and solution providers, shows the average enterprise customer experience (CX) score in the first quarter rose 13 percent, to 75.7. Of the six CX pillars covered by ISG’s survey, clients scored providers highest on “Execution and Delivery,” up 9 percent, to 76.7, while “Business Continuity and Flexibility” improved the most, up 10 percent, to 75.5.Cost optimization emerged
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