Enterprises Rate Outsourcing Providers Higher, Citing Improved Execution and Delivery, ISG Study Shows [Yahoo! Finance]
Information Services Group, Inc. (III)
Last information services group, inc. earnings: 3/10 04:20 pm
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Source: Yahoo! Finance
STAMFORD, Conn., April 29, 2024 BUSINESS WIRE )--Enterprise buyers of technology and business services are significantly happier with the services they receive from the outsourcing market than they were a year ago, a new report from Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, finds. The ISG Star of Excellence™ CX Insights Report , a quarterly review that sheds light on what enterprise buyers think about their service and solution providers, shows the average enterprise customer experience (CX) score in the first quarter rose 13 percent, to 75.7. Of the six CX pillars covered by ISG's survey, clients scored providers highest on "Execution and Delivery," up 9 percent, to 76.7, while "Business Continuity and Flexibility" improved the most, up 10 percent, to 75.5. Cost optimization emerged as a major focus across IT contracts, while enterprises rated the importance of "Innovation and Thought Leadership" lower by 4 percent
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III
Earnings
- 5/9/24 - Miss
III
Sec Filings
- 5/10/24 - Form 10-Q
- 5/9/24 - Form 8-K
- 4/26/24 - Form 8-K
- III's page on the SEC website