Meet The World's Best Banks 2024 [Forbes]
ING Group, N.V. (ING)
US:NYSE Investor Relations:
ing.com/investor-relations.htm
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Source: Forbes
To name a few: “Some consumers are driven by service, some by price, and some by the proximity of a physical location to where they live,” says Dudley White, president of core account processing solutions at Fiserv, a multinational company offering financial services technology to banks, credit unions and other organizations. But there is a common thread, White says, that appears to be driving today's banking customers, namely that “consumer expectations of banking have evolved from ‘do it for me' to ‘do it with me.'” White notes that according to a report from Raddon, Fiserv's research division, 32% of American consumers prefer a mix of self-service and employee-assisted banking channels.. “That's why it's so essential for banks to get both the digital experience and the in-person experience right—and to fully align the two.” It's a difficult balance to achieve, but the financial institutions on this year's list of the World's Best Banks appear to have done so—and earned the trust
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