Personal bios for customer service agents can boost satisfaction [Yahoo! Finance]
Jacobs Engineering Group Inc. (J)
Last jacobs engineering group inc. earnings: 2/4 06:40 am
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Source: Yahoo! Finance
Replacing corporate logos with photos and personal bios of customer service agents on social media can reduce complaints and boost satisfaction at no additional cost, according to research published in the journal Production and Operations Management in October. The study examined T-Mobile's 2017 decision to replace standardized company logos with personal agent profiles, including photos, names and brief biographies, on Twitter customer service accounts. Researchers found that personal profiles increased positive sentiment in customer tweets by 4.8% and reduced the likelihood of complaints by 1.1%, leading to seven to eight fewer weekly complaints. It also boosted customer satisfaction by 3.4%, resulting in approximately 23 additional "thank you" responses or likes per week on average. Brands are rapidly adopting AI chatbots and other emerging technologies to improve customer service response times and lower costs, but they risk alienating their customers by eliminating the hu
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J
News
- Jacobs Increases Quarterly DividendPR Newswire
- Jacobs Solutions (NYSE:J) was downgraded by analysts at Zacks Research from a "hold" rating to a "strong sell" rating.MarketBeat
- Jacobs Solutions (NYSE:J) was downgraded by analysts at <a style="font-weight:bold" href="https://www.wallstreetzen.com/newsletters/zen-ratings?ticker=J&utm_campaign=getratings&utm_medium=online&utm_source=MarketBeat">Wall Street Zen</a>MarketBeat
- Jacobs Solutions (NYSE:J) had its price target raised by analysts at Wells Fargo & Company from $130.00 to $137.00. They now have an "equal weight" rating on the stock.MarketBeat
- Jacobs Awarded Contract to Modernize One of the Largest Advanced Wastewater Treatment Facilities in Western USPR Newswire
J
Earnings
- 11/20/25 - Beat
J
Sec Filings
- 1/21/26 - Form SCHEDULE
- 1/5/26 - Form 8-K
- 12/18/25 - Form ARS
- J's page on the SEC website