How Retailers are Making Changes to their Returns Policy During the COVID-19 Outbreak
JD.com, Inc. - American Depositary Shares (JD)
Last jd.com, inc. - american depositary shares earnings: 3/2 05:03 am
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Source: PR Newswire
DUBLIN, April 22, 2020 /PRNewswire/ -- The "COVID-19 impact on delivery and returns" report has been added to ResearchAndMarkets.com's offering. This report investigates the actions being taken by retailers, in the UK and internationally, to improve the safety of their delivery methods and the impacts this has on delivery times and costs.The report also analyses the changes retailers are making to their returns policies during the COVID-19 outbreak, and how these are communicated to shoppers.Scope The majority of retailers are unable to offer click & collect as stores are closed, although there are exceptions. Local third-party pickup points are an alternative option but this fulfilment method requires contact upon collection, so consumers may be wary. Contactless delivery is key to protect consumers and delivery workers, and retailers must highlight these options clearly to build confidence among online shoppers. Retailers are expected to see an increase in returns for orders placed
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JD
Earnings
- 11/13/25 - Beat
JD
Sec Filings
- 11/13/25 - Form 6-K
- 11/13/25 - Form 6-K
- 10/30/25 - Form 6-K
- JD's page on the SEC website