U.S. regulators to go easy on mortgage firms that miss customer response deadlines -source [Reuters]
JP Morgan Chase & Co. (JPM)
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Source: Reuters
U.S. regulators to go easy on mortgage firms that miss customer response deadlines -source WASHINGTON, April 3 (Reuters) - U.S. bank supervisors will not penalize mortgage companies if they miss regulatory deadlines for communicating with borrowers while fielding an unprecedented surge in queries due to disruptions caused by the novel coronavirus, an official at a banking regulator said. The banking agencies plan to issue guidance soon that will effectively waive rules requiring mortgage lenders and servicers respond to borrowers within a specific time frame on matters such as delinquencies and balance errors, the source said. “There would be no...action if a bank doesn’t technically comply with mandated timelines so long as there’s a good faith effort and it’s in the interest of addressing core coronavirus concerns,” the official said. Lenders have been inundated with calls and queries from borrowers unable to make payments after losing jobs due to widespread business shutdowns aimed
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JPM
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