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Stock impact report

Jackson Recognized for Highest Customer Service in Financial Industry for 12th Consecutive Year [Yahoo! Finance]

Jackson Financial Inc. Class A (JXN) 
Company Research Source: Yahoo! Finance
Financial Inc. (NYSE: JXN), was recently recognized with the "Highest Customer Service — Financial Industry" award for achieving the highest first-call resolution rating in the market in 2023 from Service Quality Measurement Group, Inc. (SQM) . Jackson's outstanding service also earned it the Call Center World Class First Call Resolution Certification, which recognizes an 80 percent or higher rate of solving customers' issues on the first call. "We are grateful to be recognized once again with these awards from SQM," said Dev Ganguly, Executive Vice President and Chief Operating Officer at Jackson. "At Jackson, we prioritize customer experience, and work collaboratively to leverage technology and associate training that foster a customer-centric environment in our contact center. We are proud of our employees for continuing to provide award-winning service to our customers, furthering our mission of helping more Americans achieve financial freedom for life." SQM's awards recognize Show less Read more
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