Bold360 Optimizes Workflows for Behind-the-Scenes Customer Support Teams
LOGMEIN (LOGM)
Last logmein earnings: 4/23 04:08 pm
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investor.logmeininc.com/about-us/investors/overview/default.aspx
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Source: GlobeNewswire
BOSTON, Sept. 10, 2019 (GLOBE NEWSWIRE) -- Today, LogMeIn (Nasdaq: LOGM) announced enhancements to its AI-powered Bold360 suite that make it easier for supervisors, content managers, and other critical behind-the-scenes customer service teams to work smarter, faster, and improve overall performance. From aggregating valuable information to more advanced agent monitoring, these latest features drive operational efficiencies and empower support teams to deliver a better customer experience. “Changing customer expectations are shifting the dynamic of customer service teams across the board. In particular, a supervisor’s role is evolving from task master and policy enforcer to coach and strategic decision-maker,” said Ryan Lester, Senior Director of Customer Engagement Technologies at LogMeIn. “With these latest updates, Bold360 supports the demands of their evolving roles and ensures they spend less time navigating systems and more time guiding their agents to better serve customers.”
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