Lowe's, Home Depot tout CX wins from AI projects [Yahoo! Finance]
Lowe's Companies, Inc. (LOW)
Last lowe's companies, inc. earnings: 2/26 06:00 am
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Source: Yahoo! Finance
Lowe's and The Home Depot credited their AI projects for better customer and employee experiences as the home improvement retailers expanded access to tools over the past months. The enhancements come after sustained investment in AI and digital transformation from both companies. Lowe's was among the initial wave of companies signing up for ChatGPT Enterprise in 2023, following several years of work to mature its IT systems and architecture. Home Depot was also an early adopter with nearly traditional and generative AI pilots across the organization in the first half of 2024. Retailers have generally prioritized AI use cases that boost employee productivity and improve customer experience, loss prevention and operations. As in other industries, retail companies often run into implementation challenges, from a dearth of customer trust to the time and resources needed to train workers, according to a February Everseen report. Home Depot has worked to address the latter roadblock
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Earnings
- 11/19/25 - Beat
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- 12/16/25 - Form 4
- 12/10/25 - Form 4
- 11/26/25 - Form 10-Q
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