Generative AI is taking over customer service — and it's working [Financial Post (Toronto, Ontario, Canada)]
Lightspeed Commerce Inc. Subordinate Voting Shares (LSPD)
Company Research
Source: Financial Post
By Kelsey Rolfe The first few months of the year are particularly busy for Wealthsimple Inc. ‘s customer service team: a two-month rush of questions leading up to the registered retirement savings plan contribution deadline is immediately followed by tax time questions. Article content But the company's chatbot has helped manage the deluge. In the first few months of the year, it handled roughly 80,000 client questions monthly; customer support agents handled another 80,000 on their own. Article content “Some of our clients prefer just talking to a chatbot to get their questions answered,” Sam Talasila, the company's head of large language models (LLMs), said. “(But) anytime our clients would like to speak to a human agent, that is readily available to them. By having the chatbot, we're able to focus more of our agents' time on these high-value interactions where we can get to know our clients (and) understand their hopes and dreams and goals.” Some of our clients prefer
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News
- Lightspeed Commerce Inc. (NYSE: LSPD) had its price target raised by analysts at TD Securities from $14.00 to $16.00. They now have a "hold" rating on the stock.MarketBeat
- Lightspeed Commerce Inc. (NYSE: LSPD) had its price target lowered by analysts at JPMorgan Chase & Co. from $17.00 to $16.00. They now have a "neutral" rating on the stock.MarketBeat
- Lightspeed Commerce Inc. (NYSE: LSPD) had its price target raised by analysts at National Bankshares, Inc. from $15.00 to $16.00. They now have a "sector perform" rating on the stock.MarketBeat
- Lightspeed Commerce Inc. (LSPD) Recently Broke Out Above the 50-Day Moving Average [Yahoo! Finance]Yahoo! Finance
- Lightspeed Commerce Inc. (LSPD) Recently Broke Out Above the 20-Day Moving Average [Yahoo! Finance]Yahoo! Finance
LSPD
Sec Filings
- 5/16/24 - Form 40-F
- 5/16/24 - Form 6-K
- 5/10/24 - Form 6-K
- LSPD's page on the SEC website