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Stock impact report

Intuit's ‘head of employee listening' talks about the science of worker feedback—and the art of asking the right questions [Fortune]

Lumen Technologies, Inc. (LUMN) 
Company Research Source: Fortune
Some companies are tackling the problem by recruiting research experts who analyze worker input and help the organization make better decisions based on that research. Enter Emily Pelosi, who was given the title of “head of employee listening” at software giant Intuit in 2022. Pelosi has a Ph.D. in industrial and organizational psychology, and has worked in HR research and analytics teams at places like Amazon and CenturyLink. She leads a team that gathers employee sentiment data, analyzes it to produce insights from workers' experiences, and then works with HR and other teams to help formulate talent strategies. Her role may sound unusual, but she says it's not as rare as one might think; and more companies are hiring these experts as talent attraction and retention continues to be a top priority. “I do think it's something that is a little more cutting-edge and has grown in popularity,” she tells Fortune. “I noticed more and more of these types of roles emerging during the pa Show less Read more
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