Can you get a refund for a flight? A credit? A guide to what airlines are doing [Los Angeles Times (CA)]
Southwest Airlines Company (LUV)
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Source: Los Angeles Times
Just as each airline has a different personality, each has a different way of conducting business. In the time of coronavirus and flight disruptions and mayhem, many airlines are more liberal than usual if you decide to change your flight, sometimes waiving change fees. If the airline cancels the flight, under most circumstances it will try to reaccommodate you, but if it can’t within a time it specifies, it may give you a voucher or a refund. Don’t be surprised if the airline mentions the voucher first or doesn’t mention the refund at all (unless it’s Southwest). If its website or agent doesn’t mention a refund for a flight it canceled, ask and ask again. Not all are forthcoming about refunds. Your best and most persuasive tool in pressing a refund case often is the airlines’ own terms and conditions, sometimes called a contract for (or of) carriage or conditions of carriage. We’ve included that information so you will have it if you need to clarify its policies. Note that the airlin
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