Column: When even the Girl Scouts can't get a coronavirus refund, something's very wrong [Los Angeles Times (CA)]
Southwest Airlines Company (LUV)
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Source: Los Angeles Times
If we’ve learned anything from the coronavirus pandemic, it’s that once a business gets its hands on your money, it really, really doesn’t want to give any back. Airlines, cruise ships, hotels — each has displayed reluctance in providing refunds to customers for virus-related cancellations, offering instead credits for future bookings. How bad have things gotten? Bad enough that even the Girl Scouts have reached out for help. Adriana Leyva, 50, contacted me the other day to say that her Pasadena troop of nearly two dozen 10- and 11-year-old girls had to cancel a planned trip this month to Northern California for what’s known as a “bridging ceremony.” That’s when a Girl Scout marks her advancement to the next level — say, from Brownie to Junior. “It’s a defining moment when a Girl Scout becomes aware of her achievements and is ready for new adventures and responsibilities,” the group says. Leyva told me her troop pooled its funds and paid about $7,000 to a travel agent, Adventures Ame
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