Here's what North American airline passengers really think about the state of air travel [CNN]
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Source: CNN
And all the while North American travelers are kind of dissatisfied – at least according to consumer research company J.D. Power's 2024 North American Airline Satisfaction Study. J.D. Power's annual survey asks passengers to rate an airline's staff; digital tools; ease of travel; overall trust levels; on-board experience; pre/post-flight experience; and overall value for money. This year's survey suggests “some airlines” are managing to deliver great customer experiences, as J.D. Power puts it, but the market is challenging – and even the high scores aren't especially high. Ad Feedback Unlike in previous years, J.D. Power hasn't revealed an overall North American airline passenger satisfaction score, with Mike Taylor, travel intelligence lead at J.D. Power, telling CNN Travel they've chosen instead “to concentrate on who wins which seat class segment.” Coming out top in this year's rankings for economy class air travel is Southwest Airlines, with an overall score of 685 out
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