'Our colleagues are anxious, fearful': Flight attendants press for more action to curb bad passenger behavior [USA TODAY]
Southwest Airlines Company (LUV)
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Source: USA TODAY
to the back galley on the verge of tears because a passenger wouldn't put his mask on. Andrews went to talk to the passenger about the mask requirement and was quickly met with a racist rant. "He looked at me – and I will not repeat the epithet he used – he said, 'N-word, I don't have to listen to a damn thing you say, this is a free country,' " Andrews recalled during a congressional hearing on air rage Thursday. "I was completely taken aback. I didn't know what to say. But he continued, 'You heard me, N-word boy.' " Andrews told the aviation subcommittee of the U.S. House Committee on Transportation and Infrastructure he has lost count of how many times he has been insulted or threatened on a flight since he returned to work a year ago after nearly dying of COVID-19following a work trip in March 2020. He said flight attendants are well trained for medical emergencies, evacuations and security threats but their most "imminent danger" is air rage. "These days I come to work an
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