Alaska Airlines, Hilton hotels top travel Customer Satisfaction Index [Fortune]
Lyft, Inc. - Class A (LYFT)
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Source: Fortune
The American Customer Satisfaction Index's annual Travel Survey for 2023-2024 is out and, for airlines at least, customer satisfaction has never been this high. That might not be surprising, given the ongoing trends of revenge travel and overall wanderlust, but some of the specifics might raise eyebrows. Alaska Airlines, for instance, was ranked as the top airline for the second year in a row in the study. That came despite the widely reported in-flight loss of a door in January 2024. That incident was blamed on Boeing, which made the plane, rather than Alaska, but it resulted in the grounding of much of the carrier's fleet, causing inconveniences for travelers. In the survey, however (which interviewed 16,352 customers between April 2023 and March 2024), Alaska saw its overall customer service score increase by 1% over the previous year to 82. American Airlines came in second, with a score of 79. United was the only carrier to see its score lower, losing 3 points. Among hote
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