Yes, Costco's CEO really does respond to members' emails — I tried it [Business Insider]
Lyft, Inc. - Class A (LYFT)
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Source: Business Insider
Have an account? Log in Costco customers sometimes go viral for sharing personal email replies from CEO Ron Vachris. Many of the notes I've seen that got a response had feedback about the member experience. "I do read my email and respond to the majority," Vachris told me. Costco's culture of attention to detail is one of the wholesale club's keys to success That extends to the very top, with CEO Ron Vachris taking time out of his day to deal with what must be a warehouse-sized email inbox. "I do read my email and respond to the majority," Vachris told me when I emailed him to ask if he personally checks his messages, as multiple viral screenshots suggest. He replied the same day I messaged him, at about 10:30 p.m. Pacific time. He also said he delegates some notes to other Costco team members. "I see a fair number of emails on a weekly basis and can't give you an estimate," he added. "I am very fortunate to have fantastic managers and employees that handle the majori
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