Payments Has Embraced Artificial Intelligence, But Agentic AI Brings A New Horizon [Forbes]
Mastercard Incorporated (MA)
Last mastercard incorporated earnings: 4/29 08:00 am
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Source: Forbes
In many ways, artificial intelligence (AI) is all but a settled technology for much of the payments industry. While a year ago many were scrambling to find the best ways to apply the technology, today it has widespread use across many applications. While a common application for older iterations of AI, fraud and compliance have been stepped up with generative AI (genAI) enriched solutions, with Mastercard and Swift among those to harness the technology in new fraud-fighting initiatives over the past year. Customer service has also benefited, with Remitly and Klarna among those to drive significant operational efficiencies from customer-facing genAI – the former reported that it had reduced customer support times by 75% using the technology. Meanwhile, Klarna has been a particularly strong adopter of AI, implementing it throughout the company amid efforts to halve its workforce ahead of its upcoming IPO. PROMOTED However, while the technology has begun to provide measurable op
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