How Mattel's Head Of Customer Service Handles Christmas Chaos, Even Playing 'Elf' As Needed [Forbes]
Mattel, Inc. (MAT)
Last mattel, inc. earnings: 2/13 04:05 pm
Check Earnings Report
US:NASDAQ Investor Relations:
investor.shareholder.com/mattel
Company Research
Source: Forbes
Maybe you can look forward to relaxing and digesting on December 26 after your holiday festivities, but for Gary Cocchiarella, who oversees customer service and customer support at Mattel, the day after Christmas is ten times busier than any other day. The onslaught comes from parents desperate for troubleshooting help with everything toy-related that involves any of the iconic Mattel brands, which include Barbie, Hot Wheels, Fisher Price, MEGA, Thomas the Tank Engine and American Girl. Most of these calls received by Gary and his team (70 year-round and 75 seasonal employees) are parents hoping to quickly solve problems with kids’ newly gifted toys. Depending on the request, his team springs into action, taking on the roles of shipping and logistics gurus, experts in toy assembly, and even, if necessary, one of Santa’s elves. (Occasionally, a parent will ask an “elf” on the Mattel team to offer reassurances to their child that the workers at the North Pole are going to
Show less
Read more
Impact Snapshot
Event Time:
MAT
Last Price
Price Change
Price Change%
Volume Shares
Max Up
Max Down
%
Volume Ratio
Performance Comparison
Updated
|
Event Day
Stock performance from the time of news release until the following 4pm ET market close
|
Last price at news event
|
Since Event
Multi-day stock performance from the time of the news release
|
|---|---|---|
|
EVENT DAY
Stock performance from the time of news release until the following 4pm ET market close
|
LAST
PRICE AT NEWS EVENT |
SINCE EVENT
Multi-day stock performance from the time of the news release
|
| Last Price | ||
| VWAP | ||
|
High:
|
Max Up |
High:
|
|
Low:
|
Max Down |
Low:
|
|
%
|
Post news range |
%
|
|
|
Price change |
|
|
|
Price Change Percentage |
|
|
|
S&P 500 (SPX) |
|
|
%
|
Volume ratio |
%
|
| Volume | ||
| Ticks | ||
|
|
Avg transaction size |
|
Don't Miss Out On The Next BIG Stock Move
Event day
Event Day Chart will not be displayed beyond 90-day period of the event
Performance since event
Time And Velocity Analysis
Be the first to know
Opt in for alerts from News Quantifed
Sign Up Today
Opt-in for
MAT alerts
Learn More With NQ
Reading the Impact Report
Help Me Understand This Data
Help Me Understand This Data
How NQ Works
What is news-based trading?
And why is it so successful?
And why is it so successful?
Movers & Shakers
The biggest gainers and losers and WHY it moved
MAT alerts
High impacting Mattel, Inc. news events
Weekly update
A roundup of the hottest topics
MAT
News
- Mattel to Bring Three Channels to Samsung TV PlusBusiness Wire
- Mattel (MAT) Q1 Earnings Beat, Revenues Miss, Stock Rises [Yahoo! Finance]Yahoo! Finance
- Investors Reward Hasbro, Mattel For Cost Cuts, Inventory Reductions [Forbes]Forbes
- Mattel, Inc. (NASDAQ: MAT) had its price target raised by analysts at Citigroup Inc. from $25.00 to $26.00. They now have a "buy" rating on the stock.MarketBeat
- Mattel, Inc. (NASDAQ: MAT) had its price target raised by analysts at Bank of America Co. from $25.00 to $26.00. They now have a "buy" rating on the stock.MarketBeat
MAT
Earnings
- 4/23/24 - Beat
MAT
Sec Filings
- 4/23/24 - Form 8-K
- 4/18/24 - Form DEFR14A
- 4/17/24 - Form ARS
- MAT's page on the SEC website