Anaplan Continues to Explore Different Ways to Put the Customer First
Medallia, Inc. (MDLA)
Last medallia, inc. earnings: 3/12 04:06 pm
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Source: Business Wire
Company harnesses customer feedback to inform everything from platform design, to everyday support delivery. SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and Anaplan, Inc. (NYSE: PLAN), provider of a leading cloud-native platform for orchestrating business performance, shared results from the deployment of the Medallia Experience Cloud to reimagine how Anaplan collects, manages, and actions customer feedback.Last year, Anaplan replaced a collection of customer feedback mechanisms with the Medallia Experience Cloud. Medallia helped Anaplan add multiple feedback touch points across their customer journey and provided direct access for necessary employees to feedback data.“Having access to real-time feedback allows us to make faster, more intelligent decisions across Anaplan. These decisions can include everything from how we design our platform to how we deliver everyday support,” said Anaplan Vice President of Cu
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