Batteries Plus Leverages Medallia Customer Feedback to Pivot Its Operations During COVID-19 Health Crisis
Medallia, Inc. (MDLA)
Last medallia, inc. earnings: 3/12 04:06 pm
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Source: Business Wire
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Batteries Plus, a specialty electronics retailer, has realigned its store operations in the wake of COVID-19 using feedback from Medallia Experience Cloud.“With an unparalleled view of the customer and their sentiment around the current crisis, we were able to realign our business from brick-and-mortar to curbside pickup to ensure our customers felt safe. Our customers appreciate what our stores are doing to continue to be able to serve our communities during this time, and that positive feedback is highly motivating for those teams to continue to stay engaged,” said John Kollm, director of store development at Batteries Plus Bulbs.As an “essential” business, Batteries Plus Bulbs is keeping its 700-plus stores across 47 states open during the coronavirus crisis. It is serving the healthcare community with resources such as batteries for thermometers, patien
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