Experience Management Leader Medallia to Acquire Real Time Speech to Text Platform, Voci Technologies
Medallia, Inc. (MDLA)
Last medallia, inc. earnings: 3/12 04:06 pm
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Source: Business Wire
AI real-time speech to text platform delivers powerful insights to drive contact center optimization and better understood customer experiences at enterprise scale SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced they entered into a definitive agreement to acquire Voci Technologies, the real-time speech to text platform.The acquisition will combine Voci’s leading real-time speech to text capabilities with Medallia’s powerful experience management platform to deliver a rich, single view of the customer that can power exceptional customer experience and deliver significant gains in operational efficiency.Companies engage with customers by phone more than any other channel and these interactions are a gold mine of untapped insights. Voci’s innovative technology analyzes these signals in real time, and its AI and deep learning capabilities enable contact centers to gain actionable insights from 100% of customer cal
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