Salvatore Ferragamo and Medallia Together Amplify the Customer Experience
Medallia, Inc. (MDLA)
Last medallia, inc. earnings: 3/12 04:06 pm
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Source: Business Wire
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the leader in experience management, announces that Salvatore Ferragamo, the iconic Italian luxury brand, has chosen Medallia Experience Cloud to improve the customer experience throughout its international network, both in physical stores and e-commerce sites.The extreme attention to the customer has always been a central element for Ferragamo since its birth by its founder in 1927.Thanks to Medallia's technology solutions, Ferragamo has opened conversations with its customers to bring their sentiment and voice into the organization and to give front-end teams relevant customer information so they can identify effective solutions to revenue-impacting issues and strengthen the bond of trust with customers.The original project roadmap coincided with the first wave of the Covid-19 pandemic and the Ferragamo team quickly rethought the plan adapting it to the situation, anticipating the pilot on the US e-commerce channel and
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