Will AI Revolutionize Customer Success? [Forbes]
Medallia, Inc. (MDLA)
Last medallia, inc. earnings: 3/12 04:06 pm
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Source: Forbes
Shreesha Ramdas is SVP and GM ofStrikedeckat Medallia, a Customer Experience Management Company.gettyIt's hard to turn anywhere these days without someone touting the benefits of artificial intelligence () and machine learning. These technologies are positioned as the answer to seemingly everything and as the technologies that will revolutionize nearly every aspect of business.At the same time, more organizations increasingly understand the value and importance of carefully monitoring customer health and gleaning insights and feedback that can provide precision and guidance for change; they understand the importance of having an early warning system and illuminating opportunities. Many companies have been expanding their customer success practices and elevating their importance.’s Role In Customer SuccessWill replace most or all of a customer success team and take over most of the practice? Not likely. Customer success is a relationship-based practice that requires many core capabili
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