Enghouse Interactive Quality Management Suite Now Mitel Certified
MITEL NETWORKS (MITL)
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Source: GlobeNewswire
PHOENIX, March 14, 2018 (GLOBE NEWSWIRE) -- Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today announced that Mitel has certified Enghouse Interactive’s Quality Management Suite version 7.1 for MiVoice Business 8.0 SP1, MiVoice Border Gateway 10.0 and its Secure Resource Connector (MBG/SRC). Products and services certified through the Mitel Interoperability Certification Program deliver reliability, compatibility and quality to end users and significantly increase resale and distribution opportunities for Mitel Solutions Alliance (MSA) members like Enghouse Interactive. Enghouse Interactive’s Quality Management Suite (QMS) is comprised of three modules: Call Recording for interaction recording and live monitoring; Agent Evaluation for call scoring and agent coaching in contact centers; and Computer Recording for desktop recording and live monitoring. By delivering quality management to contact center agents, superv
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