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Genesys Announces Record Fiscal Year 2024 Business Results [Yahoo! Finance]

ModivCare Inc. (MODV) 
Company Research Source: Yahoo! Finance
SAN FRANCISCO, March 21, 2024 BUSINESS WIRE Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan. 31, 2024). After achieving the highest new annual contract value (ACV) bookings in the company's history in the fourth quarter, the Genesys Cloud™ platform ended the quarter with approximately $1.4 billion annual recurring revenue (ARR) i , growing approximately 45% year-over-year. During the fiscal year, nearly 750 new customers turned to the all-in-one Genesys Cloud platform with turnkey AI to provide personalized experiences at scale. Genesys Cloud saw accelerated adoption of Genesys AI during the year, spanning conversational, generative and predictive capabilities. Usage for digital bots was up more than 4X and voicebots up more than 3X year-over-year. Additionally, more than 1.2 million summaries have been created from the Genesys generative AI-based Auto Summarization for Agent Assist since it Show less Read more
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