Insurance Companies' Secret Weapon: AI Is Reshaping Dental Economics [Forbes]
Morgan Stanley (MS)
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Source: Forbes
When Cigna doctors denied over 300,000 insurance claims in two months, they spent an average of 1.2 seconds reviewing each case. This wasn't human review. It was algorithmic execution, just the visible tip of a technological transformation that's fundamentally reshaping the economics of dental care. While dental practices focus on clinical excellence, insurance companies have quietly built an AI infrastructure that creates an information advantage most practitioners don't realize exists. As someone who's built AI platforms that are used by 7,000 dental practices, I have an unusual vantage point: I see both the technical architecture insurers are deploying and their economic impact on practices. What concerns me isn't that insurers use AI; it's the information asymmetry that's emerged—and how few practitioners realize the sophistication of the systems processing their claims. Insurance companies aren't experimenting with AI. They're deploying it at scale across three critical func
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