How The C-Suite Is Redefining Success Metrics [Forbes]
Microsoft Corporation (MSFT)
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Source: Forbes
These metrics signal organizational health, drive investor confidence, and anchor long-term planning. But in an era marked by rapid technological disruption, evolving workforce expectations, and heightened public scrutiny, are they still enough? Increasingly, we're seeing a shift to businesses embracing non-financial metrics on top of those traditional markers, realizing that financial indicators don't tell the full story. Netflix, for example, reportedly monitors “innovation velocity” to gauge how quickly teams can experiment, learn, and ship new ideas. Salesforce and Microsoft publicly report employee culture and engagement scores, underscoring their belief that thriving teams create stronger companies. Software company Workday argues that while senior leaders should be tracking hard employee and recruitment metrics such as time-to-hire and cost-per-hire, they need to complement these figures with retention and engagement metrics such as employee net promoter scores (eNPS) and int
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